Delivery Excellence Manager

TL;DR

Delivery Excellence Manager: Lead and orchestrate successful SaaS product implementations and long-term customer engagements with an accent on technical deployment, strategic guidance, and customer success. Focus on managing end-to-end delivery, cross-functional collaboration, and driving measurable business value through AI-powered solutions.

Location: Hybrid (3 days a week in NYC office)

Company

hirify.global is a Work AI platform delivering enterprise AI solutions with a focus on intelligent search, AI assistants, and scalable AI agents across multiple SaaS connectors.

What you will do

• Lead new customer deployments including setup of SSO and connectors.
• Own end-to-end delivery from kickoff to renewal, managing timelines and budgets.
• Create and execute joint success plans to drive adoption and business value.
• Facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide technical guidance and act as escalation manager when needed.
• Monitor deployment progress, customer adoption, and satisfaction metrics.

Requirements

• Location: Hybrid role with 3 days per week in New York City office
• 3-5 years experience in technical deployment or implementation management of SaaS products.
• Strong understanding of software development life cycles including Agile and DevOps.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Excellent analytical, problem-solving, organizational, and communication skills.
• Proven experience with enterprise clients in strategic and hands-on roles.

Culture & Benefits

• Comprehensive benefits including medical, vision, dental, and 401k plan.
• Home office improvement, education, and wellness stipends.
• Vibrant company culture with regular events and daily healthy lunches.
• Commitment to diversity and inclusion without discrimination.