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6 дней назад

Delivery Excellence Manager

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Delivery Excellence Manager: Lead and orchestrate successful SaaS product implementations and long-term customer engagements with an accent on technical deployment, strategic guidance, and customer success. Focus on managing end-to-end delivery, cross-functional collaboration, and driving measurable business value through AI-powered solutions.

Location: Hybrid (3 days a week in NYC office)

Company

hirify.global is a Work AI platform delivering enterprise AI solutions with a focus on intelligent search, AI assistants, and scalable AI agents across multiple SaaS connectors.

What you will do

  • Lead new customer deployments including setup of SSO and connectors.
  • Own end-to-end delivery from kickoff to renewal, managing timelines and budgets.
  • Create and execute joint success plans to drive adoption and business value.
  • Facilitate cross-functional collaboration across delivery, operations, and technical teams.
  • Provide technical guidance and act as escalation manager when needed.
  • Monitor deployment progress, customer adoption, and satisfaction metrics.

Requirements

  • Location: Hybrid role with 3 days per week in New York City office
  • 3-5 years experience in technical deployment or implementation management of SaaS products.
  • Strong understanding of software development life cycles including Agile and DevOps.
  • Familiarity with cloud platforms such as AWS, GCP, or Azure.
  • Excellent analytical, problem-solving, organizational, and communication skills.
  • Proven experience with enterprise clients in strategic and hands-on roles.

Culture & Benefits

  • Comprehensive benefits including medical, vision, dental, and 401k plan.
  • Home office improvement, education, and wellness stipends.
  • Vibrant company culture with regular events and daily healthy lunches.
  • Commitment to diversity and inclusion without discrimination.

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