TL;DR

Customer Success Engagement Manager (Healthcare): Managing strategy and product utilization for large, strategic accounts within the Clinical Decision Support & Provider Solutions (CDSP) portfolio with an accent on optimizing customer outcomes, driving product adoption, and ensuring value realization. Focus on fostering strategic relationships, leading complex implementation projects, and identifying cross-sell/up-sell opportunities within the healthcare sector.

Location: Hybrid (8 days/month in office) in Chicago, IL, Minneapolis, MN, Clayton, MO, Waltham, MA, or St Cloud, MN, USA. Applicants may be required to appear onsite at a %hirify_global% office as part of the recruitment process.

Salary: $121,350–$170,050

Company

%hirify_global% Health's Clinical Decision Support & Provider Solutions (CDSP) is a fast-growing and innovation-driven healthcare information technology (HIT) provider focused on improving care worldwide.

What you will do

Manage strategic customer relationships and expectations, ensuring product success and renewals.
Act as a liaison for customer executive leadership, facilitating strategic discussions and delivering compelling presentations.
Lead the development and execution of comprehensive customer project plans, including implementation and optimization activities.
Oversee and analyze customer utilization patterns, presenting insights and data-driven recommendations.
Identify cross-sell/up-sell opportunities by assessing customer needs and aligning additional products or services.
Collaborate with sales on contract terms, pricing, and finalizing implementation scope.

Requirements

Bachelor’s degree required, Business/Health Administration preferred; advanced degree or equivalent experience recommended.
5+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization.
4+ years direct healthcare experience preferred.
In-depth knowledge of clinical decision support (CDS) products and the healthcare industry, including regulations and clinical environments.
Excellent project management skills for tracking large, complex software implementations.
Proven ability to establish rapport with all levels of personnel, up to and including C-suite executives.
Superb presentation, oral, and written communication skills.

Culture & Benefits

Work within a fast-growing, innovation-driven healthcare information technology (HIT) provider focused on improving care worldwide.
Collaborate with physician/pharmacist editors, technologists, and product visionaries.
Team-oriented environment focused on understanding and solving challenges in healthcare workflows.
Opportunity to contribute to a mission of measurably improving clinical effectiveness and patient care.
Travel approximately 30-40%.