Customer Success Engagement Manager (Healthcare)

TL;DR

Customer Success Engagement Manager (Healthcare): Managing strategy and product utilization for large, strategic accounts within the Clinical Decision Support & Provider Solutions (CDSP) portfolio with an accent on optimizing customer outcomes, driving product adoption, and ensuring value realization. Focus on fostering strategic relationships, leading complex implementation projects, and identifying cross-sell/up-sell opportunities within the healthcare sector.

Location: Hybrid (8 days/month in office) in Chicago, IL, Minneapolis, MN, Clayton, MO, Waltham, MA, or St Cloud, MN, USA. Applicants may be required to appear onsite at a hirify.global office as part of the recruitment process.

Salary: $121,350–$170,050

Company

hirify.global Health's Clinical Decision Support & Provider Solutions (CDSP) is a fast-growing and innovation-driven healthcare information technology (HIT) provider focused on improving care worldwide.

What you will do

• Manage strategic customer relationships and expectations, ensuring product success and renewals.
• Act as a liaison for customer executive leadership, facilitating strategic discussions and delivering compelling presentations.
• Lead the development and execution of comprehensive customer project plans, including implementation and optimization activities.
• Oversee and analyze customer utilization patterns, presenting insights and data-driven recommendations.
• Identify cross-sell/up-sell opportunities by assessing customer needs and aligning additional products or services.
• Collaborate with sales on contract terms, pricing, and finalizing implementation scope.

Requirements

• Bachelor’s degree required, Business/Health Administration preferred; advanced degree or equivalent experience recommended.
• 5+ years of experience in SaaS-based customer success, account management, or a related role, with a focus on strategic or enterprise-level customer engagement and value realization.
• 4+ years direct healthcare experience preferred.
• In-depth knowledge of clinical decision support (CDS) products and the healthcare industry, including regulations and clinical environments.
• Excellent project management skills for tracking large, complex software implementations.
• Proven ability to establish rapport with all levels of personnel, up to and including C-suite executives.
• Superb presentation, oral, and written communication skills.

Culture & Benefits

• Work within a fast-growing, innovation-driven healthcare information technology (HIT) provider focused on improving care worldwide.
• Collaborate with physician/pharmacist editors, technologists, and product visionaries.
• Team-oriented environment focused on understanding and solving challenges in healthcare workflows.
• Opportunity to contribute to a mission of measurably improving clinical effectiveness and patient care.
• Travel approximately 30-40%.