TL;DR

Technical Customer Success Manager (SaaS, Cybersecurity): Building and optimizing customer adoption and value from a SaaS analytics platform with an accent on information security, DevSecOps, and observability solutions. Focus on strategic adoption, complex problem-solving, and risk mitigation to ensure customer ROI and product usage.

Location: Remote, United States (West Coast)

Salary: $119,000–$140,000

Company

%hirify_global%, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform.

What you will do

Provide advanced technical expertise and consultative skills to customers.
Facilitate training on advanced features and drive strategic product adoption.
Develop customized success plans aligned with customer business outcomes.
Identify and mitigate financial and adoption risks within accounts.
Collaborate on growth strategies balancing customer needs and business objectives.
Monitor customer KPIs, address deployment issues, and suggest product roadmap improvements.

Requirements

Must be authorized to work in the United States; nonimmigrant visa sponsorship is not available.
Extensive SaaS experience in a technical role managing multiple customer accounts.
Background in DevOps Engineering, SOC analysis, or similar technical positions.
Passion for customer satisfaction and problem-solving.
Demonstrated ability to manage relationships across technical and executive levels.
Familiarity with Cyber Security frameworks and their application in the secure DevOps Lifecycle.

Nice to have

Proficiency in %hirify_global% or similar monitoring platforms (Splunk, Data Dog, Elastic).
Hands-on experience with AWS, GCP, Azure, or other cloud services.
SQL or similar query language skills.
Kubernetes expertise (including HELM) and data analytics knowledge.

Culture & Benefits

Join a team tackling intricate security and operational challenges with visibility up to the CEO level.
Engage with the executive team on strategic initiatives.
Flexible travel requirements, generally once or twice a quarter (10-25%).
Competitive annual base salary range with participation in bonus/commission plans.
Access to benefits offerings and equity awards.