Technical Customer Success Manager (SaaS, Cybersecurity)

TL;DR

Technical Customer Success Manager (SaaS, Cybersecurity): Building and optimizing customer adoption and value from a SaaS analytics platform with an accent on information security, DevSecOps, and observability solutions. Focus on strategic adoption, complex problem-solving, and risk mitigation to ensure customer ROI and product usage.

Location: Remote, United States (West Coast)

Salary: $119,000–$140,000

Company

hirify.global, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform.

What you will do

• Provide advanced technical expertise and consultative skills to customers.
• Facilitate training on advanced features and drive strategic product adoption.
• Develop customized success plans aligned with customer business outcomes.
• Identify and mitigate financial and adoption risks within accounts.
• Collaborate on growth strategies balancing customer needs and business objectives.
• Monitor customer KPIs, address deployment issues, and suggest product roadmap improvements.

Requirements

• Must be authorized to work in the United States; nonimmigrant visa sponsorship is not available.
• Extensive SaaS experience in a technical role managing multiple customer accounts.
• Background in DevOps Engineering, SOC analysis, or similar technical positions.
• Passion for customer satisfaction and problem-solving.
• Demonstrated ability to manage relationships across technical and executive levels.
• Familiarity with Cyber Security frameworks and their application in the secure DevOps Lifecycle.

Nice to have

• Proficiency in hirify.global or similar monitoring platforms (Splunk, Data Dog, Elastic).
• Hands-on experience with AWS, GCP, Azure, or other cloud services.
• SQL or similar query language skills.
• Kubernetes expertise (including HELM) and data analytics knowledge.

Culture & Benefits

• Join a team tackling intricate security and operational challenges with visibility up to the CEO level.
• Engage with the executive team on strategic initiatives.
• Flexible travel requirements, generally once or twice a quarter (10-25%).
• Competitive annual base salary range with participation in bonus/commission plans.
• Access to benefits offerings and equity awards.