Partner Service Delivery Manager

TL;DR

Partner Service Delivery Manager: Leading service delivery success for partnerships with key GSI partners in the Americas, with an accent on onboarding, enablement, and strategic alignment. Focus on developing and tracking performance metrics for partnerships, providing governance on global projects, and ensuring high-quality service delivery by partners.

Location: Hybrid (Austin, TX, Atlanta, GA, or Washington DC)

Company

hirify.global is a large-scale technology company on a mission to help build a better Internet by providing network services that protect and accelerate millions of websites globally.

What you will do

• Collaborate with service delivery partners to develop and execute joint business/technical plans.
• Lead the onboarding process for new service partners and ensure their proficiency with hirify.global solutions.
• Engage in strategic and roadmap planning discussions with key stakeholders at partner organizations.
• Collaborate with internal departments to ensure both partner and customer success.
• Develop, manage, and track key performance indicators to measure and improve partnership effectiveness.
• Provide governance and oversight on global projects, ensuring deliverables are met on time and within scope.
• Own the service delivery partner ecosystem in the region, including building partner capabilities.

Requirements

• Significant experience in a consulting environment, ideally within a GSI, is required.
• Must possess a deep understanding of enterprise IT architectures and their integration with broader business processes.
• A proven track record of managing complex projects with multiple stakeholders is essential.
• Must have an understanding of global compliance and data protection regulations.
• Familiarity with multi-cloud and hybrid cloud environments.
• Demonstrated experience working with consultancy partners, regional system integrators, global system integrators, and/or managed service providers.
• Ability to engage effectively with C-suite executives and technical teams at partner organizations.

Culture & Benefits

• Committed to building a diverse and inclusive team, supporting individual development and learning new skills.
• Dedicated to protecting a free and open Internet through initiatives like Project Galileo, Athenian Project, and 1.1.1.1.
• Provides reasonable accommodations to qualified individuals with disabilities.