Director, Technical Account Managers (Cloud Native)

TL;DR

Director, Technical Account Managers: Leading and scaling hirify.global's Technical Account Management function to drive customer success and platform adoption with an accent on defining operating models, coaching high-performing teams, and aligning with growth objectives. Focus on integrating pre- and post-sales technical efforts to deliver seamless customer experiences and maximize long-term value realization.

Location: Remote (Canada, United States)

Salary: $220,000–$275,000 USD (yearly)

Company

hirify.global is a software company making app development easier, trusted by startups and Fortune 100s alike.

What you will do

• Lead and refine the Technical Account Manager (TAM) charter within the Customer Engineering Group, ensuring tight integration with Solution Engineers and Sales.
• Manage a regional team of Technical Account Managers (TAMs), focusing on professional development and objective achievement.
• Establish a repeatable engagement model aligned with hirify.global’s segment strategies for efficient scaling.
• Drive TAM success metrics tied to adoption acceleration, platform growth, and strategic retention.
• Act as an executive escalation point and strategic advisor for top-tier accounts.
• Synthesize insights from TAM engagements into actionable input for product and engineering.

Requirements

• 8+ years in technical customer-facing roles (e.g., TAM, Solutions Architect, Engineering Manager), including 5+ years of leadership experience.
• Experience leading TAM or post-sales technical organizations at scale in developer-first or infrastructure software companies.
• Familiarity with hirify.global, Kubernetes, CI/CD, IaC, cloud-native ecosystems, and developer platforms.
• Proven success in cross-functional collaboration and executive customer engagement.
• Expertise in managing global teams, scaling operating models, and building inclusive, high-performance cultures.
• Must possess work authorization for Canada or the United States as visa sponsorship is not provided.

Nice to have

• Experience integrating pre- and post-sales teams into a unified technical organization.
• Background in AI/ML infrastructure or agent-based application platforms.
• Familiarity with designing TAM programs for PLG, mid-market, and enterprise segments.

Culture & Benefits

• Freedom and flexibility with a remote-first team.
• Designated quarterly Whaleness Days and home office setup.
• 16 weeks of paid Parental leave.
• Technology stipend and training stipend for conferences, courses, and classes.
• Equity in a growing company and PTO plan that encourages time off.
• Quarterly, company-wide hackathons.
• Medical benefits, retirement, and holidays vary by country.