Customer Success Associate (AdTech)

TL;DR

Customer Success Associate (AdTech): Executing, optimizing, and scaling campaigns across paid social and programmatic media platforms with an accent on operational excellence, platform adoption, and data-driven insights. Focus on campaign setup, performance tracking, and identifying growth opportunities for enterprise customers.

Location: Hybrid in Manila (Philippines), with ability to work Eastern Time (EST) hours to support US based global accounts.

Company

Smartly is an AI-powered advertising technology company transforming ad experiences for brands and their consumers globally.

What you will do

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams.
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility.
• Collaborate closely with Product and Engineering to surface customer feedback and influence future development.

Requirements

• 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics, ideally within an agency, SaaS, or ad tech environment.
• Proven ability to execute, optimize, and analyze paid media campaigns across social and/or programmatic platforms.
• Strong analytical, problem-solving, and presentation skills, with proficiency in Excel, PowerPoint, or other business intelligence and visualization tools.
• Excellent communication and organizational skills, with the ability to manage multiple workstreams and stakeholders across global teams.
• Ability to work Eastern Time (EST) hours to support our US based global accounts.
• Must be able to work hybrid in Manila.

Culture & Benefits

• Work with an AI-powered advertising technology platform transforming ad experiences.
• Join a multinational and diverse team of 750+ Smartlies from 60+ nationalities across 13 countries.
• Commitment to Diversity, Equity & Inclusion is at the heart of the company approach.
• Opportunity to work with 700+ brands worldwide and Fortune 500 companies, managing $6B in ad spend.
• Collaborate in an environment focused on high-quality execution and consultative support.