Adoption Specialist

TL;DR

Adoption Specialist: Guiding SMB customers through the adoption and onboarding process for the hirify.global platform, ensuring value realization and proficiency. Focus on conducting group trainings, 1:1 account reviews, and identifying at-risk accounts using customer data.

Location: Must be based in Mexico

Company

hirify.global is a platform helping SMB customers successfully adopt and realize value from its services.

What you will do

• Guide SMB customers through the adoption and onboarding process.
• Conduct group training sessions, webinars, and virtual workshops.
• Perform 1:1 video conferences for account reviews, insights, and recommendations.
• Utilize customer data and engagement metrics to identify at-risk accounts.
• Partner with internal teams (Customer Success Managers, Support, Product, Marketing) to deliver high-quality experiences.
• Track and report on customer health and adoption metrics.

Requirements

• 2+ years of B2B customer-facing experience in Customer Success, Onboarding, Account Management, Professional Services, or Training, ideally within SaaS or technology companies.
• Excellent communication, presentation, and interpersonal skills with a strong customer-first mindset.
• Ability to confidently conduct virtual meetings and present to customers.
• Strong organizational skills and capacity to manage a high volume of accounts.
• Professional fluency in English (verbal and written) is required.
• Must be based in Mexico.

Nice to have

• Experience using CRM and engagement tools such as Salesforce, Gainsight, HubSpot, or Intercom.