Account Management Specialist (Fintech)

TL;DR

Account Management Specialist (Fintech): Building and maintaining strong client relationships, driving engagement, and maximizing value from services with an accent on upsell, cross-sell, and problem-solving. Focus on leading a team, providing guidance, and ensuring client satisfaction within the financial technology sector.

Location: Onsite (KSA)

Company

hirify.global creates financial freedom by reshaping people's relationship with money through payment solutions for shoppers and businesses.

What you will do

• Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
• Lead a team of 4 individual contributors, providing day-to-day guidance, mentorship, and feedback.
• Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
• Increase client revenue and enhance client satisfaction through personalized upsell and cross-sell recommendations.
• Proactively identify and resolve any client concerns or issues in a timely and effective manner.
• Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback.

Requirements

• Education: Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Language: Bilingual Arabic and English speakers are required.
• Excellent verbal and written communication skills with the ability to articulate complex ideas clearly.
• Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
• Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems is preferred.
• A keen interest in financial technology and a desire to learn and grow within the industry.

Culture & Benefits

• Work within the dynamic and innovative financial technology realm.
• Contribute to reshaping financial freedom and payment solutions.
• Opportunity to work with a rapidly growing fintech company in the GCC region.
• Collaborate with global brands and small businesses.

Hiring process

• Stage 1: Applied
• Stage 2: Review
• Stage 3: HR call
• Stage 4: Technical interview
• Stage 5: Final interview
• Stage 6: Hired