Junior Technical Support (Hardware and Software Products)

TL;DR

Junior Technical Support Engineer (Hardware/Software): Investigating and resolving client-reported hardware and software issues with an accent on system diagnostics, log analysis, and root cause identification. Focus on collaborating with global teams, improving product reliability, and continuously developing technical expertise in specific hardware support offerings.

Location: Hybrid in Poughkeepsie, Rochester, Tucson, Research Triangle Park, or Austin, United States. Must have current or future US work authorization.

Salary: $88,000–$152,000 per year

Company

hirify.global is one of the largest corporate organizations in the world, a leading technology and consulting employer known for its open hybrid cloud and AI strategy.

What you will do

• Investigate and resolve client-reported hardware and software issues using diagnostic tools.
• Conduct methodical analysis to identify root causes and deliver effective solutions.
• Collaborate with global teams and interface directly with clients to drive issues to resolution.
• Participate in off-shift and weekend duty rotations as needed to support global clients.
• Contribute to product improvement by identifying design deficiencies and recommending enhancements.
• Continuously develop technical expertise in assigned hardware support product offerings.

Requirements

• High School Diploma/GED required; Bachelor’s degree in Computer Science, Engineering, Physics, Mathematics, or a related field preferred.
• Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level.
• Experience with at least one programming language (e.g., C, C++, Python, or Java).
• Excellent English communication skills (written and verbal).
• Ability to work independently and collaboratively in high-pressure situations, willingness to work across time zones and participate in global team collaboration.
• Must have the ability to work without a need for current or future visa sponsorship in the United States.

Nice to have

• Basic knowledge of Storage Area Networks and Fibre Channel Switches.
• Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand.
• Experience with z/OS or other mainframe environments.
• Basic Understanding of LLM Foundational models and generative AI.
• Familiarity with operating system concepts, storage concepts, and Linux/Unix systems.
• Experience with reviewing software/hardware logs data, debugging, or low-level system troubleshooting.

Culture & Benefits

• Growth-minded culture supporting career development and innovation.
• Emphasis on collaboration and client success.
• Continuous learning and self-development opportunities.
• An environment where everyone can thrive, with continuous trust and support.
• Encouragement to be courageous and experiment daily.
• Team-focused approach to drive exceptional outcomes for customers.