IT Support Help Desk Specialist (Junior)

TL;DR

Junior IT Support Help Desk Specialist: Providing initial incident response and resolution for common IT issues with an accent on documentation, troubleshooting, and user account management. Focus on applying foundational knowledge of Microsoft environments and basic networking concepts in a federal environment.

Location: Onsite in Washington, DC

Salary: $27 - $31 Hourly

Company

hirify.global transforms government IT by delivering innovative IT services and solutions.

What you will do

• Provide Tier 1 support for hardware, software, and basic network issues via phone, email, and ticketing system.
• Perform foundational troubleshooting for Windows 10/11, M365 suite applications, and basic network connectivity issues.
• Accurately document all incidents and service requests within an enterprise ticketing system (e.g., ServiceNow).
• Assist with user account management in Active Directory and Azure AD.
• Install, configure, and deploy standard desktop hardware, software, and peripherals.
• Collaborate with senior team members and participate in training to continuously build technical skills.

Requirements

• High School Diploma or GED.
• 2-3 years of experience in IT support, help desk, or a related technical field.
• Must be clearable up to an active Secret clearance.
• Current DoD 8570 IAT Level II certification (e.g., Security+ CE) is mandatory.
• Foundational knowledge of Microsoft environments.
• Basic understanding of networking concepts (TCP/IP fundamentals, DNS, DHCP).
• Familiarity with IT ticketing systems (ServiceNow, Remedy) and remote support tools.
• Strong interpersonal and communication skills with a focus on customer service.

Nice to have

• Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Prior experience in a federal or military environment (U.S. Coast Guard, DoD).
• Basic familiarity with Active Directory administration tasks.
• Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Fundamentals).

Culture & Benefits

• Meaningful work and a collaborative team environment.
• Employee Assistance Program (EAP) and corporate discounts.
• Learning & Development platform, including certification preparation content.
• Training, Education, and Certification Assistance (for full-time employees).
• Referral Bonus Program and Internal Mobility Program.
• Pet Insurance.
• Flexible work environment.

Hiring process

• Virtual video interview conducted with camera on and valid photo ID presented.
• Enhanced Biometrics ID verification screening.
• Background check including criminal history, education, and employment history verification.