Support Solutions Engineer AMER - MSP

TL;DR

Support Solutions Engineer AMER (MSP): Aiding in deploying and providing technical support for Azure Virtual Desktop environments with an accent on Intune, FSLogix, and Active Directory proficiency. Focus on troubleshooting technical issues, collaborating with cross-functional teams, and ensuring customer satisfaction in a fast-moving cloud environment.

Location: Remote (United States)

Salary: $70,000 – $85,000 USD per year

Company

hirify.global is a fast-growing product company dedicated to simplifying Microsoft cloud and end-user computing investments for organizations and Managed Service Providers globally.

What you will do

• Aid in deploying Azure Virtual Desktop (AVD) environments using hirify.global Manager, following best practices.
• Provide technical support and troubleshooting assistance to customers throughout AVD deployments and beyond.
• Demonstrate proficiency in Intune, FSLogix, and Active Directory to address customer needs.
• Collaborate with cross-functional teams and partners for successful AVD deployments and support.
• Conduct technical product demos and guide customers on AVD usage and capabilities.

Requirements

• 3+ years of experience in technical support or a related field.
• Experience with virtualization technologies, preferably Azure Virtual Desktop, is essential.
• Familiarity with cloud computing platforms, such as Microsoft Azure, AWS, or GCP.
• Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
• Experience with operating systems, such as Windows Server and Linux distributions.
• Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.

Nice to have

• Previous experience in providing support for cloud-based services or SaaS products.
• Knowledge of Active Directory, Group Policy, and identity management concepts.
• Experience with ticketing systems, such as JIRA or ServiceNow.
• Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices.
• Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator) or ITIL certifications.

Culture & Benefits

• Competitive Base and Incentive Plan.
• Stock Options.
• Health and Welfare Plans.
• Life and Disability Plans.
• Retirement Plan.
• Unlimited Flexible Paid Time Off, including your birthday off!
• Collaborative Team Culture.