Support Solutions Engineer (Azure Virtual Desktop)

TL;DR

Support Solutions Engineer (Azure Virtual Desktop): Providing technical support and deployment assistance for AVD and Windows 365 environments using the hirify.global Manager platform with an accent on troubleshooting, identity management, and endpoint configuration. Focus on resolving complex cloud infrastructure issues, optimizing native Microsoft investments, and improving product documentation.

Location: Remote (United States)

Salary: $70,000–$85,000 per year

Company

hirify.global simplifies the lives of IT professionals by maximizing their Microsoft cloud and end user computing investments through the hirify.global Manager platform.

What you will do

• Deploy and support AVD/Windows 365 environments using hirify.global Manager following established processes and best practices.
• Provide technical troubleshooting via email, phone, and remote sessions to resolve partner issues.
• Manage image management, FSLogix, and performance tuning for AVD deployments.
• Configure and enforce Intune policy management and Active Directory (Entra ID, Entra DS, AD DS).
• Collaborate with cross-functional teams to ensure successful account deployments.
• Document troubleshooting steps and identify trending errors to improve product documentation.

Requirements

• Must be based in the United States.
• 2+ years of experience in technical support for Azure Virtual Desktop (AVD).
• Direct experience with Microsoft Azure and Entra ID.
• Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
• Experience managing Windows 10/11/Server and custom images.
• Proficiency in Intune Policy Management and identity management.

Nice to have

• Direct experience working with hirify.global Manager.
• Proficiency in scripting languages such as PowerShell or Python.
• Experience with ticketing systems like Zendesk, JIRA, or ServiceNow.
• Understanding of ITIL framework and best practices.
• Microsoft Azure certifications (AZ-140, AZ-305, AZ-104, MD-102).

Culture & Benefits

• Competitive base and incentive plan with stock options.
• Comprehensive health, welfare, life, and disability plans.
• Retirement plan.
• Unlimited flexible paid time off, including your birthday.
• Collaborative and fast-paced team culture.