Forward Deployed Engineer (AI)

TL;DR

Forward Deployed Engineer (AI): Own the end-to-end delivery of technically sound, low-code AI solutions integrating AI Agents with CRMs and communication tools. Focus on designing scalable workflows, leading cross-functional projects, and driving AI adoption strategy.

Location: Hybrid in New York or San Francisco offices, United States

Salary: $90,000–$105,000 per year (base)

Company

hirify.global is a unicorn AI-powered customer communications platform combining voice, SMS, WhatsApp, and AI into one seamless workspace, serving 22,000+ companies worldwide.

What you will do

• Lead customer discovery and design sessions to map business processes and define solution architecture.
• Design, build, and deploy integrations using low/no-code platforms and CRM automation tools with API connectors.
• Collaborate with Engineering to validate feasibility, resolve blockers, and inform product improvements.
• Configure and optimize AI Agent workflows including intents, prompts, and performance metrics.
• Manage complex, cross-functional deployments ensuring timelines and stakeholder alignment.
• Create scalable models and reusable frameworks to accelerate future projects.
• Champion continuous learning and enablement through training and documentation.

Requirements

• Location: Must be able to work hybrid from New York or San Francisco offices in the United States.
• 5–8 years in technical consulting, solutions engineering, or integration-focused project management.
• Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL).
• Hands-on experience with low-code orchestration tools and CRM automation platforms.
• Practical understanding of AI workflow configuration including prompt engineering and monitoring.
• Proven ability to lead cross-functional projects and excellent communication skills.

Nice to have

• Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing).
• Familiarity with BI and analytics tools like Looker, BigQuery, Snowflake.
• Exposure to scripting languages such as JavaScript or Python for customization and debugging.

Culture & Benefits

• Competitive salary package with quarterly bonus, equity, and 401k matching.
• Medical, dental, and vision insurance fully covered.
• Unlimited PTO and generous parental leave policy.
• Fast-learning environment with strong team spirit and diversity focus.
• Work-life balance prioritized with flexible hybrid work setup.