Account Director (SaaS)

TL;DR

Account Director (SaaS): Driving the full customer lifecycle and revenue growth in Japan with an accent on strategic relationship management, renewals, and upsells. Focus on delivering quarterly business reviews, conducting C-level consultations, and ensuring platform value maximization within a fast-paced data-driven environment.

Location: Must be based in Tokyo (Hybrid: 2 days in office)

Company

hirify.global provides market intelligence and consumer insights for the global digital economy.

What you will do

• Manage the full client journey in Japan to drive Net Revenue Retention and upsells.
• Conduct C-level strategic discussions to align the platform with client business goals.
• Lead and implement Quarterly Business Reviews to track client impact.
• Provide competitive insights and market trends to clients based on data analysis.
• Collaborate with global engineering and product teams to translate feedback into product improvements.
• Manage the renewal cycle and proactively identify expansion opportunities.

Requirements

• Full fluency in both Japanese and English.
• Proven experience in SaaS sales (BDR, SDR, AE, or Account Management).
• Strong knowledge of Japan's e-commerce, brands, or financial services ecosystem.
• Ability to translate complex data solutions for non-technical stakeholders.
• Entrepreneurial spirit with a self-starting attitude.
• Commitment to a hybrid work schedule in Tokyo (Tuesdays/Thursdays).

Culture & Benefits

• Fast-paced team environment that encourages accountability and initiative.
• Cross-functional collaboration with global product and engineering departments.
• Focus on data-driven decision-making and continuous professional impact.
• Opportunity to manage high-stakes enterprise relationships at a global scale.