Customer Operations Analyst (Healthcare SaaS)

Location: NY office or remote within the US; hybrid work includes working from home and 3 office days set by the employee and team.

Salary: $32.00–$44.00 per hour, based on the preferred primary location of the NY office. Annual bonus and equity may also be provided.

Company

hirify.global develops technology and data infrastructure to improve cancer care and accelerate oncology research.

What you will do

• Manage customer relationships for a segment of accounts and resolve inquiries in a timely manner.
• Coordinate project management and contracting for new integrations and customer renewals.
• Partner with Product, Customer Support, Engineering, BizOps, Marketing, Legal & Regulatory, and Implementation teams.
• Compile network metrics, product adoption data, dashboards, account data, and renewal metrics.
• Update Customer Success playbooks and provide administrative and tactical support to Customer Success leadership.
• Help scale operational infrastructure and support the customer network.

Requirements

• Bachelor’s degree.
• 0–1 year of experience in customer success, operations, consulting, or project coordination.
• Proficiency with data manipulation tools such as Excel or Google Sheets.
• Baseline literacy in using generative AI workflows to automate tasks.
• Strong written and verbal communication, organization, attention to detail, and time-management skills.
• Ability to take direction, execute independently, and create an exceptional customer experience.

Nice to have

• Experience in healthcare, SaaS, or go-to-market/revenue operations.

Culture & Benefits

• Flexible work hours and flexible paid time off.
• Comprehensive compensation and benefits package.
• 401(k) contributions and access to one-on-one financial advice.
• Mental well-being tools and services.
• Parental, family-building, fertility, adoption, and surrogacy benefits.
• Travel support for safe healthcare services and continuous learning opportunities.