Strategic Customer Relationship AI Automation Manager (AI)

TL;DR

Strategic Customer Relationship AI Automation Manager (AI Engineering): Orchestrating AI-powered customer engagement across the entire customer lifecycle with an accent on customer type and engagement patterns. Focus on designing customer programs that adapt based on customer segment and needs.

Location: Work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe

Salary: 3500 € gross per month with restricted stock units and other benefits included.

Company

hirify.global is building the world’s premier agentic platform for personalization.

What you will do

• Redefine customer engagement with AI programs.
• Accelerate the customer lifecycle.
• Build customer insights tools that drive GTM strategy.
• Participate in building the customer tech stack of the future.
• Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs.
• Unify teams around AI-powered customer relationships.

Requirements

• You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments.
• You’re fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools (for content or insights), and analytics dashboards.
• You quickly learn new technologies and leverage them to drive automation.
• You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction.
• You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions.
• You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals.

Culture & Benefits

• A great deal of freedom and trust.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several hirify.global Hubs available across three continents.
• We encourage and support our employees to engage in volunteering activities - every hirify.globaler can take 5 paid days off to volunteer.
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company.
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.