Customer Success Manager

TL;DR

Customer Success Manager (Fintech): Develop and maintain long-term B2B customer relationships and collaborate with internal teams to align project plans and improve productivity. Focus on customer feedback integration, strategic needs discovery, and cross-functional collaboration in a fast-paced environment.

Location: Remote, based in India (Mumbai)

Company

hirify.global enables global companies to collect payments in 40 emerging market countries, supporting international payment expansion with a flexible, remote-first culture and diverse global team.

What you will do

• Provide voice of customer feedback to internal teams.
• Develop and maintain long-term key customer relationships.
• Collaborate with customers to understand goals and ambitions.
• Prioritize and align project plans with customer strategic needs and milestones.
• Develop Customer Success methodologies and lead team productivity initiatives.
• Work cross-functionally with different company areas.

Requirements

• Must be based in India (Mumbai) and able to work remotely.
• Experience in Customer Success, preferably B2B.
• Advanced Excel skills.
• Excellent written and verbal English communication skills.
• Experience in payments is a strong advantage.
• Ability to travel and work proactively in a dynamic environment.

Nice to have

• Background in Project Management or Customer Success Management with proven track record.

Culture & Benefits

• Flexible remote work from anywhere or offices worldwide.
• Flexible schedules driven by performance.
• Access to Premium Coursera subscription and language classes.
• Referral bonus program and social budget for team activities.
• Opportunity to work in a dynamic fintech environment with global impact.
• hirify.global Houses for coworking retreats worldwide.

Hiring process

• CV review and communication via email at every step.
• Focus on candidate experience throughout the process.