Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing relationships with larger customers to ensure their success with hirify.global's cloud contact center solutions with an accent on customer-centric focus and strategic thinking. Focus on developing strong relationships, tracking performance metrics, and collaborating cross-functionally to drive customer satisfaction.

Location: Remote (US)

Company

Leading provider of cloud contact center software.

What you will do

• Develop and maintain strong customer relationships as a trusted advisor.
• Collaborate with customers to define and track key performance metrics.
• Work cross-functionally with internal teams to ensure customer satisfaction.
• Identify and address customer issues proactively.
• Provide regular updates and business reviews to customers.

Requirements

• Bachelor's degree or 8 years of equivalent experience.
• Proven experience in customer success or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple projects in a fast-paced environment.