Software Engineer II (Voice Client)

TL;DR

Software Engineer II (Voice Client): Develop and enhance voice solutions for a cloud contact center platform focusing on desktop and web applications using SIP, WebRTC, and related technologies. Focus on building scalable, high-performing voice applications and solving complex VOIP system challenges.

Location: Remote from Canada

Company

hirify.global is a leading provider of cloud contact center software focused on innovation and inclusive culture.

What you will do

• Develop a scalable, highly available global voice platform as part of an agile team.
• Apply performance and scalability principles in software development.
• Collaborate with Product Managers, Architects, Engineering leaders, and test engineers.
• Mentor and train junior team members.
• Engage with customers to improve voice solutions based on feedback.

Requirements

• Must have 5+ years of experience in software development and VOIP troubleshooting.
• Strong expertise in WebRTC, SIP signaling, and JavaScript.
• Practical experience in C++ or Java for at least two years.
• Experience with audio media analysis, debugging, and complex system problem solving.
• Experience working in Agile/Scrum teams.
• Bachelor’s degree or equivalent in relevant discipline.

Nice to have

• Understanding of VOIP protocols like SIP, RTP, RTCP, and network protocols.
• Experience in telecom or IoT fields.
• Experience with Contact Centre, IVR, Virtual Agents, and telecom service providers.

Culture & Benefits

• Inclusive and diverse team culture.
• Empowerment to be authentic and collaborative environment.