Senior Customer Onboarding Specialist (Fintech)

Location: Austin, TX, United States; hybrid schedule with in-office collaboration required Tuesdays, Wednesdays, and Fridays, and remote work available Mondays and Thursdays.

Salary: $100,000–$115,000 base annually, plus a target annual variable equal to 25% of base.

Company

hirify.global is a profitable fintech platform modernizing the U.S. trucking industry with fuel-management solutions for owner operators and small fleets.

What you will do

• Own the first eight weeks of onboarding for outbound-sourced fleet customers, from Sales handoff through fuel-card activation, first swipe, and early adoption.
• Identify and remove activation roadblocks, coordinate across teams, and help customers begin fueling quickly.
• Build relationships with fleet owners and managers, understand their operations, and educate them on hirify.global.
• Monitor customer activity and fuel usage, identify adoption opportunities, and help fleets progress toward expected fuel volume.
• Partner with Sales to maintain post-handoff momentum and communicate customer needs.
• Manage multiple accounts, improve onboarding processes, and create repeatable workflows as outbound business grows.

Requirements

• Bachelor’s degree required.
• 2+ years of experience owning customer onboarding, activation, or account management, ideally in a high-growth B2B environment.
• Experience managing a portfolio of 50–80+ accounts while balancing competing priorities and maintaining strong organization and follow-through.
• Experience driving fast onboarding cycles, removing friction, and accelerating time to first use and ongoing adoption.
• Understanding of how customer activation, product usage, and retention drive revenue; experience with consumption-based or usage-driven models is a plus.
• Consultative customer engagement skills, including discovery, understanding customer operations, overcoming objections, and building trusted relationships.
• Comfort using CRM tools, customer activity data, and performance metrics to identify gaps, prioritize outreach, and drive measurable results.
• Ability to work in a fast-paced, evolving environment with high ownership, ambitious goals, and a bias toward action.
• Comfort using AI tools in daily work and experimenting with ways to improve speed and results.

Culture & Benefits

• Hybrid work with scheduled in-office collaboration in Austin.
• Competitive salary, equity, multiple health benefit options, and 401(k) matching.
• Responsible Time Off and support for significant career growth.
• Commuter benefits, office lunches and snacks, and an annual company offsite event.
• Collaborative, high-growth environment centered on customer focus, ownership, problem-solving, attention to detail, and curiosity.