Client Onboarding Specialist (SaaS)

TL;DR

Client Onboarding Specialist (SaaS): Ensuring a seamless transition for clients from initial signup to expert user with an accent on onboarding and technical support. Focus on developing tailored onboarding processes, providing technical assistance, and advocating for client needs.

Location: Fully remote

Company

A fully bootstrapped SaaS company focused on client success and employee growth.

What you will do

• Develop and execute comprehensive onboarding processes tailored to client needs.
• Provide technical support and serve as the primary contact for client queries.
• Act as a bridge between clients and product development, translating feedback into actionable insights.
• Monitor client progress and adoption rates, offering additional support as needed.
• Maintain records of client interactions and feedback to enhance onboarding strategies.

Requirements

• Excellent proficiency in English and Portuguese; Spanish is a plus.
• At least 1 year of experience in customer service or a client-facing role.
• Strong understanding of the marketing technology landscape.
• Exceptional communication and interpersonal skills.
• Ability to work independently and in a team, especially in a remote setting.

Nice to have

• Experience in the IT or marketing sector.
• Commitment to continuous learning and improvement.

Culture & Benefits

• Fully remote work environment.
• Competitive compensation package.
• Generous vacation package of 21 working days per year.
• 7 paid sick leaves annually, no doctor’s note required.
• Inclusive and adaptable company culture.
• Team buildings and happy hours.