Player Engagement Agent

TL;DR

Player Engagement Agent: Providing high-quality player support and community engagement for gaming clients with an accent on communication, issue resolution, and feedback delivery. Focus on managing player inquiries, collaborating with internal teams, and maintaining support quality in a remote environment.

Location: Remote with presence in Belgrade, Vojvodina, Serbia

Company

hirify.global is a global leader in game development services, offering art, audio, testing, localization, and player engagement solutions to AAA and Indie studios worldwide.

What you will do

• Deliver excellent customer support to players via ticketing, email, and chat.
• Investigate and resolve player inquiries promptly and provide valuable feedback to developers.
• Assist internal teams with project-related requests and maintain accurate reports.
• Contribute to quality control and support process improvements.
• Participate in training sessions to enhance skills and manage time effectively.

Requirements

• German proficiency at C1-C2 level and English at B2 or higher.
• Excellent communication and troubleshooting skills for player support.
• Availability for full-time work including weekends.
• Experience with CRM tools like Helpshift or Zendesk.
• Accountability, proactivity, and flexibility in handling player issues.

Nice to have

• Previous customer service experience (remote or onsite).
• Familiarity with community platforms such as Discord or Slack.
• Passion for video games.

Culture & Benefits

• Remote work with all necessary equipment provided.
• Professional development opportunities including training and internal vacancies.
• Collaboration with a global team and exposure to the gaming industry.

Hiring process

• Online interview via MS Teams with Talent Acquisition Specialist.
• Online language assessment in German and English.
• Possible second interview with Team Lead or Operations Manager.
• Fully remote recruitment process.