Customer Support Specialist (AI)

TL;DR

Customer Support Specialist (AI/Fintech): Providing high-quality technical support via chat and email for global financial institutions with an accent on issue resolution and SLA adherence. Focus on diagnosing root causes, optimizing support operations, and translating client feedback into product improvements.

Location: On-site in San Francisco

Salary: $115,000 – $200,000

Company

hirify.global is an AI company transforming global finance by empowering investment banks and private equity firms with high-accuracy AI insights.

What you will do

• Manage day-to-day support queues via chat and email to ensure timely resolution and SLA compliance.
• Diagnose root causes of client issues and provide clear workarounds.
• Identify process optimizations and automation opportunities to improve operational efficiency.
• Collaborate with Customer Support Managers to scale support operations alongside a growing client base.
• Coordinate with Product, Engineering, Sales, and Post-Sales teams to share support context and client pain points.

Requirements

• Location: Must be based in San Francisco
• 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment.
• Strong organizational and prioritization skills for managing high-volume queues in ambiguous environments.
• Excellent verbal and written communication skills with high attention to detail.
• Analytical mindset with experience using data to drive operational decisions.
• Genuine interest in AI and financial markets.

Culture & Benefits

• Competitive base salary, bonus, and equity options.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Opportunity to be an early hire at a fast-growing AI startup.
• High-density talent environment working with experts in AI and finance.