Support Engineer (AI)

TL;DR

Support Engineer (AI): Resolving complex technical issues for global enterprise customers using AI-powered solutions with an accent on log analysis, system behavior investigation, and independent troubleshooting. Focus on bridging the gap between customer needs and engineering by documenting patterns, improving internal playbooks, and providing actionable product insights.

Location: Must be based in the United States

Company

hirify.global is an AI-first startup backed by top-tier investors, helping Fortune 500 enterprises deploy LLM-powered applications at scale.

What you will do

• Own the end-to-end resolution of technical issues reported by enterprise clients.
• Analyze logs and system behavior to identify root causes before escalating to Engineering.
• Actively utilize AI tools to accelerate investigation workflows and documentation.
• Communicate technical findings clearly to both customers and internal stakeholders.
• Build institutional knowledge by documenting recurring patterns and solutions.
• Provide feedback to the Product team to drive improvements based on real-world usage.

Requirements

• 4+ years of experience in technical support, support engineering, QA, or solutions engineering.
• Strong troubleshooting instincts and ability to investigate complex issues independently.
• Solid understanding of web applications, APIs, integrations, and system logs.
• Hands-on experience with AI tools like ChatGPT, Claude, or Copilot.
• Excellent written and spoken English.
• Customer-first mindset with strong ownership and follow-through.

Culture & Benefits

• Opportunity to work with cutting-edge AI products in complex enterprise environments.
• Fast-paced startup culture with direct impact and ownership from day one.
• Exposure to large-scale AI system deployments for Fortune 500 companies.
• Collaborative environment working closely with Product and Engineering teams.