Head of SMB (Tech/Outsourcing)

TL;DR

Head of SMB (Tech/Outsourcing): Leading the strategy and execution for a $35–40M revenue portfolio across approximately 100–140 accounts with an accent on client retention, growth potential, and scalable engagement strategies. Focus on managing a team of Account Managers and ensuring high client satisfaction and margin protection.

Company

hirify.global is a leading technology company delivering cutting-edge solutions to major clients and innovative startups.

What you will do

• Lead and manage a team of Account Managers.
• Own the overall health and performance of the SMB portfolio.
• Identify accounts with growth potential and develop tailored engagement strategies.
• Design and improve playbooks for SMB account management.
• Build a deep understanding of client organizations and technology roadmaps.
• Act as the primary escalation point for client issues.

Requirements

• 7+ years of experience in Account Management or Delivery.
• 7+ years of experience in the tech/outsourcing sector.
• Experience managing a team.
• Availability to travel up to 20% of the time.

Nice to have

• Experience in a multicultural work environment.

Culture & Benefits

• Flexible hours and the ability to make your schedule.
• Excellent compensation package, including base salary and commissions.
• Healthcare coverage (Vision and Dental).
• Life Insurance and 401K Plan.
• Diverse and multicultural work environment.