Associate It Helpdesk Engineer

TL;DR

Associate IT Helpdesk Engineer (System Engineering): Provide first-line IT support and troubleshooting for MacOS and Windows devices, supporting global employees with hardware, software, and network issues. Focus on device management, ticket resolution, and collaboration within a global IT team in an onsite role.
Focus on delivering effective technical assistance, managing IT assets, and supporting onboarding/offboarding processes in a dynamic international environment.

Location: Onsite in Bangalore, India

Company

hirify.global is a leading work management platform designed to increase productivity and collaboration for teams and organizations worldwide.

What you will do

• Serve as the first point of contact for IT support requests via ticketing system, providing technical assistance to employees
• Troubleshoot and resolve hardware, software, and basic network issues on MacOS and Windows devices
• Support employee onboarding and offboarding including hardware provisioning and account setup
• Assist with device enrollment and management using MDM platforms like Jamf and Microsoft Intune
• Maintain accurate IT asset inventory and provide AV support for video conferencing
• Collaborate with global IT team members to resolve technical challenges

Requirements

• Bachelor's degree in Computer Science, IT, or related field; recent graduates welcome
• Basic understanding of TCP/IP, DNS, DHCP, Windows, and MacOS operating systems
• Strong problem-solving skills and customer service mindset
• Excellent English communication skills (written and verbal)
• Must be located onsite in Bangalore, India

Nice to have

• Basic knowledge of Office 365 or Google Workspace
• Familiarity with ticketing systems
• Previous internship or part-time IT support experience

Culture & Benefits

• Hybrid work model near office hubs, but this role requires onsite presence
• Paid vacation, sick leave, and national holidays
• Comprehensive medical and life insurance coverage
• Paid maternity and parental leave
• Broadband reimbursement and complimentary lunch
• Focus on continuous learning, mentorship, and career progression

Hiring process

• Recruiter screening
• Hiring manager review
• Technical interview (90 minutes)
• Cultural interview (75 minutes)
• Final face-to-face interview (60 minutes)