Operations Center Manager (NOC Manager)

TL;DR

Operations Center Manager (NOC Manager): Leading and managing a 24/7 Operations Center to ensure high availability and seamless performance of critical IT infrastructure with an accent on ITIL framework implementation and infrastructure monitoring. Focus on refining alert thresholds, leading a team of support engineers, and ensuring compliance with security policies.

Location: Hybrid in Gurugram, Haryana, India

Company

hirify.global is looking for a proactive and process-driven Operations Center Manager to lead its command center team.

What you will do

• Manage daily activities of the Operations Center (NOC) and ensure 24/7 coverage.
• Lead, mentor, and train a team of System Administrators and L1/L2 Support Engineers.
• Manage shift schedules, handovers, and on-call rotations.
• Oversee the health of the entire IT estate including Servers, Networks, Cloud (AWS/Azure), and Virtualization (VMware/Hyper-V).
• Administer and tune monitoring platforms such as SolarWinds, Nagios, Datadog, Zabbix, Logic Monitor, Elastic, or Splunk.
• Generate weekly/monthly operational reports and ensure patching compliance with security policies.

Requirements

• 12+ years of experience in IT Operations, Infrastructure Support, or NOC environments.
• 2+ years of experience in a leadership or team lead role.
• Deep understanding of the ITIL Framework.
• Proficiency in configuring and managing monitoring tools like Logic Monitor, Elastic, SolarWinds, PRTG, Nagios, Datadog, or New Relic.
• Solid technical background in Server Administration (Windows/Linux) and basic Networking concepts (DNS, TCP/IP, Firewalls).
• Strong crisis management, communication, and analytical thinking skills.

Nice to have

• ITIL v3 or v4 Foundation/Intermediate Certification.
• Experience with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy.
• Basic scripting skills (PowerShell, Bash, or Python) for automation.
• Experience in a Hybrid Cloud environment (On-prem + Azure/AWS).