Senior Network Engineer

Senior Network Engineer

Posted Date Feb 26, 2026 Employment Type Full-time Experience Level Mid-Senior level Location India Category ** Networking ** Company **ARDEM Incorporated **

Role Context & Importance

At ARDEM, uninterrupted connectivity is mission-critical. Our remote teams across India process millions of pages and records annually using ARDEM Cloud Platforms, AWS WorkSpaces, and enterprise tools. The Network Engineer plays a central role in ensuring zero downtime for our processing operations, maintaining secure remote access for hundreds of team members, and supporting the cloud and on-premises infrastructure that underpins every client engagement.

Key Responsibilities

• Remote Desktop & End-User Support
• Provide prompt remote desktop support to ARDEM’s distributed workforce, resolving hardware, software, and network-related issues via AnyDesk and other remote tools.
• Diagnose and resolve connectivity issues affecting access to ARDEM Cloud Platforms and AWS WorkSpaces.
• Support onboarding and configuration of workstations (Windows 14” FHD laptops, minimum i5/8GB RAM) per ARDEM standard specifications.
• Ensure minimum 100 Mbps internet connectivity compliance for remote staff and assist with ISP-related escalations.
• Identity & Access Management
• Manage and maintain user identities, access policies, and lifecycle operations using Azure Entra ID (Azure AD), Active Directory, and Microsoft 365 Admin Center.
• Configure role-based access controls (RBAC), group policies, and conditional access to protect client data in line with SOC 2 and ISO 27001 requirements.
• Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive for ARDEM’s internal and remote teams.
• AWS Cloud Services Administration
• Configure, monitor, and support AWS services critical to ARDEM’s cloud operations: EC2, S3, IAM, AWS WorkSpaces, and VPC.
• Manage AWS IAM policies, user roles, and security groups to ensure least-privilege access across cloud environments.
• Monitor cloud resource utilisation, performance metrics, and costs; generate reports and recommend optimisations.
• Support cloud-based remote desktop (AWS WorkSpaces) used by ARDEM’s BPO processing teams.
• Network Infrastructure & Cisco Hardware
• Configure, manage, and troubleshoot Cisco switches, routers, and firewalls at ARDEM’s processing centres.
• Manage DNS, DHCP, VPN, and VLAN configurations to support secure and high-availability operations.
• Monitor network performance and bandwidth; implement QoS policies to prioritise critical BPO workloads.
• Coordinate with ISPs and hardware vendors to resolve infrastructure issues with minimal service disruption.
• On-Premises Server Administration
• Maintain Windows Server infrastructure including file servers, application hosting servers, and internal email servers.
• Administer DNS, DHCP, Group Policy, and Active Directory Domain Services (AD DS) across on-premises environments.
• Perform routine health checks, patch management, and capacity planning for on-prem systems.
• Security, Backup & Disaster Recovery Searching for IT & Network Engineering roles that provide visa sponsorship? Connect with international employers through IT & Network Engineering Jobs with Visa Sponsorship opportunities actively seeking talented professionals.
• Implement and maintain data backup schedules and disaster recovery (DR) procedures in line with ARDEM’s data security policies.
• Support compliance with ARDEM’s ISO 27001-aligned, SOC 2, HIPAA, and GDPR security frameworks through network-level controls.
• Manage VPNs, SSL certificates, endpoint security tools, and encryption at rest/in-transit for all ARDEM platforms.
• Respond to and document security incidents; participate in periodic security audits and remediation activities.
• Documentation & Knowledge Management
• Create and maintain clear, accurate technical documentation: network diagrams, SOPs, runbooks, and incident logs.
• Build and update the internal IT knowledge base to enable faster issue resolution and reduce repeat incidents.
• Document all changes to infrastructure, cloud configurations, and access policies in accordance with change management protocols.
• Collaboration & Project Support
• Work closely with ARDEM’s Project Managers, Operations teams, and client-facing staff to resolve IT dependencies impacting BPO delivery.
• Assist with IT infrastructure upgrades, cloud migrations, and automation initiatives that support ARDEM’s growth.
• Participate in rotational shifts to ensure 24/7 coverage aligned with ARDEM’s three-shift processing operations.

**Qualifications & Requirements

****Education

**

• B.Tech in Information Technology

**Experience

**

• 3–5 years of professional experience in network support, IT infrastructure management, or cloud administration.
• Proven track record supporting remote or distributed teams in a BPO, IT services, or technology company environment.

**Technical Skills – Required

**

• AWS Cloud Services: EC2, S3, IAM, VPC, AWS WorkSpaces – hands-on configuration and monitoring. Explore our comprehensive directory of visa sponsorship jobs from employers worldwide who are ready to sponsor talented international professionals.
• Azure Entra ID (Azure AD), Active Directory, Group Policy, and Microsoft 365 administration.
• Windows Server administration: AD DS, DNS, DHCP, File Services, patch management.
• Cisco networking hardware: switches, routers, firewalls – configuration and troubleshooting.
• VPN, VLAN, SSL, and remote access technologies (AnyDesk, RDP, VPN clients).
• Network monitoring tools and log analysis for proactive issue detection.
• Backup and disaster recovery tools and procedures.

**Technical Skills – Preferred

**

• Experience with ARDEM-type BPO cloud platforms or similar multi-tenant cloud environments.
• Familiarity with security frameworks: ISO 27001, SOC 2, HIPAA, GDPR.
• Exposure to automation scripting (PowerShell, Python) for IT operations tasks.

**Certifications (Preferred)

** AWS Cloud Practitioner (CLF-C02)

CCNA (Cisco Certified Network Associate)

AWS SysOps Administrator

MCSE / Windows Server

Azure Fundamentals (AZ-900)

ITIL v4 Foundation

Microsoft 365

**Soft Skills

**

• Strong analytical and systematic troubleshooting skills with a solution-first mindset.
• Excellent written and verbal communication in English; ability to explain technical issues to non-technical stakeholders.
• Ability to work independently and collaboratively in a fully remote, distributed team environment. Interested in opportunities specifically in India? Discover our dedicated Visa Sponsorship Jobs in India page featuring roles from top employers in this location.
• High sense of accountability, punctuality, and commitment to SLAs critical to BPO operations.
• Willingness to work rotational shifts to support ARDEM’s round-the-clock processing operations.
• Responsible for assisting technology and production team in client deliverables and receipt.

Mandatory Work-from-Home Equipment Requirements

All candidates must confirm that they meet the following minimum home office specifications before selection:

**Device Type

** Windows Laptop

**Operating System

** Windows 10 / Windows 11

**Screen Size

** 14 Inches/ preferable to have 2 monitors

**Screen Resolution

** FHD (1920 × 1080) or higher

**Processor

** Intel Core i5 (8th Gen or later) or higher

**RAM

****Minimum 8 GB (Mandatory) – 16 GB Preferred

****Internet Speed

** 100 Mbps or higher (dedicated broadband connection)

**Remote Tool

** AnyDesk (to be installed and configured prior to joining)

**Power Backup

** UPS / Inverter recommended for uninterrupted connectivity

Skills:- Network engineering, Remote desktop, Amazon Web Services (AWS), Windows Azure, Active Directory, Microsoft Office, Microsoft 365, Amazon S3, IAM, Amazon EC2, HIPAA, IT security, Disaster recovery, VPN and Amazon VPC

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