Technical Support Specialist (Telecom/IoT)

TL;DR

Technical Support Specialist (Telecom/IoT): Responding to customer inquiries and support requests while diagnosing performance and connectivity issues with an accent on operational incident resolution and support tooling improvements. Focus on collaborating with internal teams and providing data-driven insights for service irregularities.

Location: Hybrid (Riga, Latvia)

Salary: 1600-2000 EUR gross

Company

hirify.global is a global data MVNO delivering enterprise-grade connectivity and IoT services across more than 200 countries.

What you will do

• Respond to customer inquiries and support requests via Zendesk.
• Analyze system behavior and customer data to diagnose issues.
• Collaborate with internal teams to resolve operational incidents.
• Provide updates to customers throughout the case lifecycle.
• Track incident types and trends using Excel or Power BI.
• Participate in onboarding support peers.

Requirements

• 5+ years of experience in customer and technical support roles.
• Completed or pursuing a degree in Telecommunications or Computer Science.
• Strong knowledge of Excel and experience with Zendesk.
• Excellent English communication skills.
• Ability to work in rotating shifts, including nights/weekends.