Customer Experience Specialist (Ecommerce)

TL;DR

Customer Experience Specialist (Ecommerce): Providing high-quality service across multiple communication channels for a direct-to-consumer retail platform with an accent on empathy and problem resolution. Focus on leveraging digital tools and product expertise to build customer loyalty and optimize service patterns.

Location: Must be based in the United Kingdom. Remote position with requirements to travel to Leeds or Manchester for occasional meetings and mandatory onsite training in London, Leeds, or Manchester.

Salary: £16 per hour

Company

hirify.global is a direct-to-consumer tech company disrupting the retail industry by integrating AI, analytics, and automation to provide high-quality essentials at low prices.

What you will do

• Own customer interactions from start to finish across chat, email, phone, and social channels.
• Resolve complex issues with empathy to turn challenges into positive customer experiences.
• Identify and share recurring patterns and insights to improve overall service quality.
• Develop deep product expertise to provide authentic guidance to customers.
• Efficiently navigate digital tools while maintaining a personalized human touch.

Requirements

• Must be based in the United Kingdom.
• Ability to attend mandatory 3-week onsite training in London, Leeds, or Manchester.
• Willingness to travel to Leeds or Manchester for occasional in-person meetings.
• Proficiency in adopting new digital tools to enhance customer service.
• Strong empathy and ability to act as a professional brand ambassador.
• High level of ownership and adaptability in a fast-paced environment.

Culture & Benefits

• Salary increases every 6 months for the first 2 years of employment.
• Monthly performance-based bonuses.
• 3-week paid training and onboarding program.
• Set schedule with guaranteed working hours.
• Referral bonuses of up to £800.
• Culture of ownership, autonomy, and sustainable growth.