Senior Client Service Manager (Fintech)

TL;DR

Senior Client Service Manager (Fintech): Managing and enhancing the client experience for club clients on a leading trading and investing platform with an accent on client engagement, education, and issue resolution. Focus on delivering exceptional service, acting as a brand ambassador, and handling complex client inquiries in a dynamic financial environment.

Location: Hybrid in Frankfurt, Germany with 2 days remote work per week after training

Company

hirify.global is a Nasdaq-listed fintech company with a global trading and investing platform serving 40 million users across 75 countries.

What you will do

• Serve as the primary point of contact for club clients, delivering exceptional service aligned with company values.
• Engage proactively with clients via email and phone to demonstrate platform capabilities.
• Act as a brand ambassador providing expert insights into products and services.
• Manage the full client experience from education to retention, resolving complex and high-priority issues.

Requirements

• Business fluency in German and English is essential.
• Proven experience in client-facing roles within financial services such as account or portfolio management, sales, or retention.
• Strong communication skills to explain complex financial concepts clearly.
• Passion for financial markets including stocks, ETFs, and cryptocurrencies.
• Bachelor's degree in Finance, Economics, or related field is highly desirable.
• Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.

Culture & Benefits

• Flexible hybrid work model with 2 remote days per week after training.
• Monthly meal and shopping allowance plus Deutschlandticket subsidy.
• Modern office in central Frankfurt with complimentary drinks and snacks.
• Stable working hours Monday to Friday with team-building events and social activities.