Customer Success Executive

TL;DR

Customer Success Executive: Guiding customers through their journey with a lead generation platform to achieve business objectives and sales growth with an accent on strategic client relationship management and tailored success plans. Focus on onboarding, product adoption, and developing marketing insights to optimize customer value.

Location: 100% remote work from anywhere

Company

hirify.global is a global technology company delivering cutting-edge solutions with a diverse team of top tech talent working remotely worldwide.

What you will do

• Guide customers to achieve business goals through effective use of the lead generation platform.
• Manage onboarding and product adoption to ensure seamless customer experience.
• Understand customer offerings, markets, and goals for tailored support.
• Provide insights to develop strategic marketing campaigns aligned with customer objectives.
• Share best practices and sales playbooks to maximize product value.

Requirements

• 2+ years experience in PaaS/SaaS customer service with success in midsize and enterprise accounts
• Strong industry knowledge including key players, strategies, and trends.
• Strategic, creative, and analytical sales approach with client relationship skills.
• Proficiency in delivering tailored presentations.
• Strong proficiency in Spanish, Portuguese, and advanced English

Culture & Benefits

• 100% remote work with flexible hours and hardware/software setup.
• Competitive compensation in USD or local currency.
• Paid parental leave, vacations, and national holidays.
• Multicultural environment with mentorship and growth opportunities.