Community Manager (Spanish Bilingual)

TL;DR

Community Manager (Spanish Bilingual): Managing social-first customer care and brand presence for a digital subscription suite with an accent on real-time engagement and issue resolution. Focus on maintaining a positive brand tone across public and private channels while utilizing AI-assisted tools for efficient support.

Location: 100% Remote

Company

hirify.global provides 24/7 brand protection and customer engagement services for global brands.

What you will do

• Respond to public social media comments and manage direct messages with a human, brand-aligned tone.
• Handle customer service inquiries regarding subscriptions, billing, account access, and technical troubleshooting.
• Use CRM tools to document cases, track customer history, and ensure accurate outcomes.
• Provide basic product guidance and perform technical triage, escalating high-risk or VIP issues as needed.
• Utilize AI-assisted drafting tools to maintain speed, accuracy, and empathy in all communications.
• Contribute to consistent quality standards across rotating shifts.

Requirements

• Fluent in English (written and oral).
• Spanish proficiency of B1 or higher.
• 2+ years of experience in social care, community management, or digital customer service.
• Ability to work an 8-hour shift on a rotating schedule.
• Comfortable handling billing, subscription, and technical troubleshooting issues.
• Stable home internet connection and a suitable working environment.

Nice to have

• Near-native fluency in Portuguese.
• Experience with CRM or social tools like Sprout or Sprinklr.
• Background in supporting subscription-based or SaaS products.
• Familiarity with creative/technical digital tools or generative AI.

Culture & Benefits

• 100% remote work environment.
• Opportunities for continuous learning and career growth.
• Competitive compensation based on location market rates.
• Diverse and inclusive global team culture.
• Exposure to innovative and world-leading brands.