Customer Experience Lead (ERP)

TL;DR

Customer Experience Lead (ERP): Own customer relationships and lead ERP implementations to deliver best-in-class onboarding and support with an accent on ERP best practices and customer success innovation. Focus on implementing ERP solutions, shaping product roadmap from customer feedback, and driving high agency in a fast-paced AI startup environment.

Location: Austin, Texas, United States

Salary: $110,000 – $150,000 per year

Company

hirify.global is a fast-growing AI startup based in NYC, building a modern AI-native accounting platform for mid-market finance teams.

What you will do

• Own customer relationships and serve as primary contact throughout onboarding to go-live and beyond.
• Implement ERP best practices and challenge traditional customer success approaches.
• Collaborate with founding team, product, and engineering to influence product roadmap based on customer feedback.
• Drive methodologies and operations within customer success to deliver exceptional service.
• Operate with high ownership and agency in a fast-paced startup environment.

Requirements

• Location: Must be based in Austin, Texas, United States
• 3–6+ years experience in B2B SaaS Customer Success, ERP implementations, management consulting, or accounting/advisory.
• Strong preference for accounting or audit background (CPA or Big 4 experience is a major plus).
• Excellent customer service skills: patient, empathetic, problem solver.
• Ability to thrive in early-stage, fast-moving startup environment with high ownership.

Culture & Benefits

• Competitive base salary plus significant equity ownership.
• 100% medical, dental, and vision insurance coverage.
• 15 PTO days plus 12 public holidays.
• High-speed culture with fast iteration and deep collaboration.
• High-trust environment with transparency and high expectations.