Customer Support Advocate

TL;DR

Customer Support Advocate: Providing expert support to small business customers on payroll, tax, benefits, compliance, and HR-related inquiries with an accent on empathy, problem solving, and communication. Focus on managing complex customer issues, delivering timely solutions, and supporting customer retention in a fast-paced startup environment.

Location: Tampa, Florida, USA

Salary: $29.76–$32.74 per hour

Company

hirify.global is a startup focused on enabling businesses to manage HR, payroll, and benefits through a data-driven SaaS platform.

What you will do

• Manage inbound inquiries from small business customers via phone, email, and chat
• Support administrators and executives on payroll, tax, benefits, compliance, and HR topics
• Provide creative solutions and troubleshoot customer issues effectively
• Manage open issue queues to deliver timely resolutions
• Contribute to customer retention and product/process improvement recommendations
• Maintain professionalism and compassion when handling sensitive matters

Requirements

• Location: Must be based in Tampa, Florida
• Minimum 5 years customer service experience, preferably in B2B SaaS or contact centers
• At least 1 year experience in payroll, benefits, or HR administration
• Strong communication skills and ability to handle challenging situations with empathy
• Self-starter with ownership and accountability
• English proficiency at business level (implied by job language)

Nice to have

• Spanish or other second language at business conversation level

Culture & Benefits

• Welcoming and casual startup environment
• Great benefits and wellness programs
• Company retreats and learning opportunities
• Flexible shifts and hours to fit your schedule
• Supportive and entrepreneurial culture