Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Manage integration support cases, onboarding, and customer satisfaction for SaaS platforms with an accent on technical integrations and project delivery. Focus on coordinating cross-functional teams, resolving technical challenges, and optimizing project management processes.

Location: London, United Kingdom

Company

hirify.global is a global insurance consultancy specializing in digital solutions for the insurance industry, combining data analytics and product expertise to transform consumer experiences worldwide.

What you will do

• Define project goals, scope, budget, and resources with stakeholders.
• Manage integration-related support cases ensuring timely resolution and high customer satisfaction.
• Serve as liaison between clients and internal teams to resolve technical and integration challenges.
• Collaborate with implementation teams for smooth onboarding and handover.
• Monitor integration health and report on usage patterns and case trends.
• Lead and manage digital projects ensuring alignment with strategic goals and optimize project management processes.

Requirements

• Location: London, United Kingdom
• English: Proficient communication skills required
• Proven experience in SaaS project management and customer success.
• Experience with agile methodologies and structured project management.
• Proficiency in Jira, Confluence, SharePoint, and Power BI.
• Strong understanding of software integration, APIs, and cloud platforms.

Nice to have

• French language skills.
• Spanish language skills.

Culture & Benefits

• International culture with tech specialists.
• Medical allowance and pension plans.
• Remuneration policy and green policy.
• Stimulating and challenging environment.
• Start-up mentality and passionate international community.

Hiring process

• Screening interview with HR (online).
• Interview with hiring team and manager (online or in-person).
• Written test or case study.