Regional Product Support Engineer (Automation)

Location: Johannesburg, South Africa

Company

hirify.global provides equipment and technical solutions for beverage production and packaging operations.

What you will do

• Provide technical support for automation equipment and palletizer systems throughout the machine lifecycle.
• Support internal teams, field service engineers, and external customers by telephone, email, ticketing systems, and onsite interventions.
• Manage non-conformity and warranty costs using the SINCRO tool.
• Support new project installations, service-site execution, retrofits, maintenance, spare parts, training, and line improvement activities.
• Perform root cause analysis, collect data, and drive preventive and corrective actions for automation and mechanical issues.
• Report field issues and engineering modification requests while supporting the performance of released equipment and production lines.

Requirements

• Bachelor’s degree or equivalent.
• Good level of English required; local regional languages are advantageous.
• Minimum 3 years of experience in technical assistance and/or field service.
• Knowledge of electrical fundamentals, including safety equipment, sensors, motion systems, servo drives, and inverters.
• Knowledge of PLC platforms such as Siemens S7, B&R, Rockwell Automation, and Elau; Siemens TIA Portal is advantageous.
• Knowledge of HMI platforms such as Zenon or Citect, motion platforms such as Danfoss and Elau, and beverage technology.

Culture & Benefits

• Permanent employment contract.
• Regular collaboration with field service, project, customer care, account, engineering, and customer teams.
• Onsite travel and coordination of specialist interventions for complex technical issues.