Junior Customer Support Specialist (Gamedev)

TL;DR

Junior Customer Support Specialist (Gamedev): Managing player communities and resolving support requests for geolocation-based mobile games with an accent on community engagement and LiveOps support. Focus on maintaining high standards of user experience and optimizing support processes for a rapidly growing player base.

Location: Must be based in Kraków, Poland (Onsite)

Company

hirify.global is a fast-growing mobile game studio utilizing real-world data to create innovative, geolocation-based gaming experiences.

What you will do

• Resolve incoming player issues and inquiries.
• Manage and engage with the community on Discord.
• Provide operational support for in-game events and LiveOps.
• Contribute to the optimization of existing support processes.

Requirements

• At least 1 year of customer service experience.
• English proficiency: B2+ level.
• Interest in community-driven mobile games.
• Currently pursuing or holding a Bachelor’s or Master’s degree.
• Strong communication skills and a team-oriented attitude.

Nice to have

• Previous experience in the gaming industry.
• Deep understanding of mobile game community dynamics.

Culture & Benefits

• Office located in an iconic historical building in the center of Kraków.
• Flexible working hours to support work-life balance.
• Dedicated budget for professional growth, books, and learning materials.
• Regular team gatherings, including game nights and social events.
• Performance-focused environment with clear professional growth opportunities.