Field Readiness Partner Customer Success

TL;DR

CX Senior Instructional Designer: Designing, building, launching, and continuously improving scalable learning solutions for global Post-Sales organization with an accent on driving real behavior change and impacting performance. Focus on translating complex concepts into engaging learning assets, defining success metrics, and maintaining a high-quality learning catalog.

Location: This role is based in our Chicago office with an office-centric hybrid schedule. In-office days are Monday, Tuesday, and Thursday.

Salary: $147,000–$167,000

Company

hirify.global is a leading platform for human + AI collaboration, helping millions of teams achieve their most important goals faster.

What you will do

• Partner with Enablement leaders and CX stakeholders to align on priority learning needs.
• Design and deliver scalable, high-impact learning experiences, including courses, certifications, and onboarding content.
• Translate complex product, process, and CX concepts into clear, engaging, and effective learning assets.
• Build and maintain content within authoring tools, learning platforms, and content management systems.
• Define success metrics, measure learning effectiveness, and demonstrate business impact through data.
• Manage and improve the CX knowledge base and create frameworks for consistent onboarding and development.

Requirements

• 5+ years of experience in instructional design, learning & development, or enablement roles.
• Strong experience designing and building learning content using modern authoring and editing tools (e.g., Articulate, video editing tools).
• Experience working within learning, content, or enablement management systems.
• Excellent written, verbal, and presentation skills with a sharp eye for clarity and quality.
• Proven ability to manage priorities, meet deadlines, and execute in a fast-paced, evolving environment.
• Experience using data and reporting (e.g., Salesforce) to measure learning outcomes and impact.
• Experience working in a SaaS environment and supporting post-sales or customer-facing teams.
• Familiarity with customer experience, customer success, or support workflows.

Nice to have

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Culture & Benefits

• Comprehensive compensation package including base salary, equity, and benefits.
• Equitable and competitive benefits packages supporting employees worldwide.
• Mental health, wellness & fitness benefits, career coaching & support, inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options catering to dietary preferences.
• Exceptional office-centric culture while adopting the best elements of hybrid models.