Customer Support Agent

TL;DR

Customer Support Agent: Deliver outstanding customer service and support for hirify.global's global users via ticketing system with an accent on troubleshooting, clear communication, and collaboration. Focus on providing excellent user experience, escalating issues effectively, and contributing feedback to product teams.

Location: Remote (Yerevan)

Company

hirify.global is a leading Chat Marketing platform trusted by over 1 million brands worldwide, with offices in Barcelona, Austin, Amsterdam, São Paulo, and Yerevan.

What you will do

• Provide outstanding customer experience through ticketing system support (no calls)
• Become a power user of the product to better assist customers
• Identify and escalate cases requiring further attention
• Share feature requests and workarounds within the support team
• Collaborate cross-functionally on business objectives and product feedback
• Participate in regular team meetings for process and product improvements

Requirements

• Location: Must be able to work Yerevan time zone shifts
• 1+ year experience in customer-facing roles
• Fluency in English required
• Strong troubleshooting and written communication skills
• Team-oriented mindset and ability to work in fast-paced environment
• Ability to collaborate cross-functionally and translate customer needs

Culture & Benefits

• Professional development budget for conferences, training, and courses
• Inclusive and diverse work environment
• Remote work with flexible shifts aligned to Yerevan time