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8 дней назад
iGaming Customer Support Representative
700$
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Описание вакансии
TL;DR
iGaming Customer Support Representative (iGaming/customer support): Supporting players through live chat and email across account, payment, bonus, KYC, and gameplay requests with an accent on multitasking, escalation handling, and accurate interaction records. Focus on managing three or more concurrent chats, meeting customer-support KPIs, and providing coverage during rotating 24/7 day and night shifts.
Customer Support Representative — iGaming
We are looking for an iGaming Customer Support Representative to support players via live chat and email.
Responsibilities
- Support players via live chat and email
- Manage at least 3 concurrent chats
- Handle account, payment, bonus, KYC and gameplay-related requests
- Escalate technical, payment, fraud and responsible-gaming cases
- Follow internal procedures and data-protection requirements
- Maintain accurate records of player interactions
- Meet KPIs for response time, quality, productivity and customer satisfaction
Requirements
- Fluent English
- Finnish is a strong advantage
- Customer support experience, preferably via live chat and email
- Ability to multitask and handle 3+ chats simultaneously
- Strong communication and problem-solving skills
- Attention to detail and customer-focused approach
- Willingness to work night shifts
Schedule & Location
- Office-based — Valencia, Spain
- 24/7 support
- 2 days on / 2 days off
- Shifts: 08:00–20:00 / 20:00–08:00
- Salary From $700 net
Previous experience in iGaming, online casino, sportsbook, fintech or e-commerce is an advantage.
Please submit your CV in English if you are ready to work from our office in Valencia, Spain.
#customersupport
#vacancy
#spain
We are looking for an iGaming Customer Support Representative to support players via live chat and email.
Responsibilities
- Support players via live chat and email
- Manage at least 3 concurrent chats
- Handle account, payment, bonus, KYC and gameplay-related requests
- Escalate technical, payment, fraud and responsible-gaming cases
- Follow internal procedures and data-protection requirements
- Maintain accurate records of player interactions
- Meet KPIs for response time, quality, productivity and customer satisfaction
Requirements
- Fluent English
- Finnish is a strong advantage
- Customer support experience, preferably via live chat and email
- Ability to multitask and handle 3+ chats simultaneously
- Strong communication and problem-solving skills
- Attention to detail and customer-focused approach
- Willingness to work night shifts
Schedule & Location
- Office-based — Valencia, Spain
- 24/7 support
- 2 days on / 2 days off
- Shifts: 08:00–20:00 / 20:00–08:00
- Salary From $700 net
Previous experience in iGaming, online casino, sportsbook, fintech or e-commerce is an advantage.
Please submit your CV in English if you are ready to work from our office in Valencia, Spain.
#customersupport
#vacancy
#spain
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