Systems Administrator (Hybrid)

TL;DR

Systems Administrator (Hybrid): Providing technical support and troubleshooting for hardware, software, and network issues with an accent on user communication and documentation. Focus on diagnosing problems, maintaining systems, and ensuring user satisfaction.

Location: Hybrid (St. Louis, MO)

Salary: $61,850 - $75,000 Annually

Company

hirify.global is a team of transformers passionate about transforming government IT.

What you will do

• Respond to customer questions and troubleshoot technical issues.
• Diagnose and resolve hardware, software, and network problems.
• Document and log all support requests in the ticketing system.
• Escalate complex issues to higher-level support teams.
• Install and configure software, maintaining internal documentation.
• Communicate effectively with users to ensure resolution.

Requirements

• Bachelor's degree with 5-8 years of experience.
• Proficiency in Windows operating systems and Microsoft applications.
• Knowledge of Active Directory and SharePoint.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and handle multiple tickets.
• US Citizenship required for Public Trust clearance.

Nice to have

• Experience with SNOW and ticketing software.

Culture & Benefits

• Collaborative team environment.
• Access to Employee Assistance Program and corporate discounts.
• Learning & Development platform for certification preparation.
• Flexible work environment.

Hiring process

• Virtual video interview with the hiring manager.
• Enhanced Biometrics ID verification screening.
• Background check including criminal history and employment verification.