E-Enabled Digital Services Support Manager

TL;DR

E-Enabled Digital Services Support Manager: Leading and managing digital support teams for hirify.global Global Services with an accent on service delivery, customer satisfaction, and operational excellence. Focus on coaching teams, improving support processes, and collaborating across departments to ensure client success.

Location: Hybrid in Seattle, Washington or Englewood, Colorado, USA

Salary: $131,750 - $178,250 annually

Company

hirify.global is a leading aerospace corporation committed to innovation, collaboration, and professional growth.

What you will do

• Lead and manage day-to-day operations of the Digital Support team
• Coach, mentor, and empower support staff to remove roadblocks
• Develop roadmap and strategy for technology initiatives improving client outcomes
• Ensure exceptional service delivery and customer satisfaction
• Collaborate with other teams to improve system stability and customer experience
• Perform risk and trend analysis to mitigate product and service risks

Requirements

• Location: Must be based in Seattle, WA or Englewood, CO
• 2+ years experience in 24x7 support organizations and leading teams
• Experience with software applications supporting aircraft maintenance solutions
• Visa sponsorship is not available
• Relocation assistance is not provided
• English language proficiency: B2 or higher

Nice to have

• 5+ years in 24x7 support organizations
• Project management experience
• Knowledge of hirify.global Maintenance and MRO products and SaaS support
• Experience tracking KPIs and customer satisfaction scoring

Culture & Benefits

• Competitive base pay and variable compensation opportunities
• Health insurance, flexible spending, and retirement savings plans
• Paid and unpaid time away from work
• Drug-free workplace policy