Senior Crm Manager Sales Service

TL;DR

Senior CRM Manager Sales/Service (Salesforce): Building and advancing Sales and Service CRM processes and landscape within the hirify.global Group with an accent on driving collaboration, growth, and user adoption. Focus on hands-on project management, challenging business processes, and defining functional specifications for Salesforce platform enhancements.

Location: Hamburg, Germany, with opportunities for remote work.

Company

hirify.global is an international technology group focused on Pharma, Supply Chain, and Technologies, delivering products, solutions, and services globally.

What you will do

• Build, align, and execute Sales and Service CRM strategy across hirify.global Group.
• Run hands-on project management with internal business, IT, and external partners.
• Challenge and improve business processes to best support Sales and Service Teams through CRM.
• Drive global CRM user adoption and promote its benefits within the organization.
• Take end-to-end ownership for CRM-related workstreams focused on Sales and Service within Salesforce.
• Define clear functional specifications for user stories and align CRM enhancement roadmaps.

Requirements

• Bachelor or Master's degree.
• 2-5 years of relevant experience in Sales or Service Cloud technology projects or equivalent CRM setup.
• Proficiency in CRM, preferably Salesforce Sales/Service Cloud or similar adjacent technologies.
• Ability to work and succeed in projects with colleagues of different hierarchies through strong communicative and people skills.
• Team player with a hands-on and agile mentality.
• Fluency in German and English in both verbal and written communication.

Nice to have

• Fast-paced corporate setup and/or IT/strategy consulting background.
• Experience in sales/service functions.
• Proven learning journey track record, e.g., Salesforce/similar certification/training.

Culture & Benefits

• Benefit from group-wide and international collaboration.
• Open and communicative corporate culture.
• Support for professional development.
• Performance-based compensation.
• Flexible working hours adjusted pragmatically to workload demands.
• Opportunities for remote work are available.
• Contribution to public transport costs and free parking spaces at the Hamburg location.