Technical Solutions Manager

TL;DR

Technical Solutions Manager: Manage technical client relationships and integrations for a leading ticketing and e-commerce platform with an accent on client onboarding, technical troubleshooting, and strategic advisory. Focus on delivering tailored solutions, collaborating with internal teams, and ensuring operational excellence in a hybrid London-based role.

Location: Hybrid, minimum 3 days per week in London Bridge office, UK work authorization required

Salary: £45,000-£60,000 per annum

Company

hirify.global is a founder-owned, rapidly growing primary ticketing and live event commerce marketplace supporting global clients across 40 countries with a focus on innovative ticketing solutions for large-scale events.

What you will do

• Serve as a technical subject-matter expert and lead integration calls with clients and partners.
• Lead onboarding and implementation for new clients ensuring seamless adoption.
• Provide technical insights, troubleshooting, and proactive support to clients.
• Collaborate with Product, Engineering, and Support teams to improve platform and client outcomes.
• Manage client projects, timelines, and maintain detailed records in Notion and HubSpot.
• Identify and implement process improvements for service efficiency.

Requirements

• Must have the right to work in the UK and be able to work hybrid with minimum 3 days in London Bridge office.
• Bachelor’s degree in business, computer science, or equivalent with 5+ years in technical/product roles.
• Experience with CRM, project management tools (HubSpot, Notion, Slack, Google Workspace).
• Familiarity with third-party tools used by sports or event clients including AI and RFID/access control.
• Strong communication, negotiation, analytical, and problem-solving skills.

Nice to have

• Experience with primary ticketing platforms, financial reporting, event building, and digital marketing.
• Experience in large-scale sports or touring events.

Culture & Benefits

• Private medical, dental, and life insurance.
• Company pension and open vacation policy.
• Flexible working and birthdays off.
• Team offsites, events, and ticket perks.