Service Desk Lead (IT)

Location: Hybrid (Washington, DC)

Salary: $71,150 - $113,000 Annually

Company

hirify.global is a team of transformers passionate about transforming government IT.

What you will do

• Establish requirements for new systems or modifications through collaboration with staff and management.
• Install and perform minor repairs to hardware, software, and peripheral equipment.
• Resolve computer problems for clients or staff in person, via telephone, or remotely.
• Maintain records of daily data communication transactions and installation activities.
• Develop training materials and procedures, and train users on hardware and software usage.

Requirements

• Bachelor's degree with 8+ years of IT Service Desk support experience.
• US citizenship required to acquire a Top Secret Clearance.