Software Support Agent (Edtech)

TL;DR

Software Support Agent (Edtech): Provide customer support and technical assistance for school MIS and finance systems with an accent on product expertise and issue resolution. Focus on managing customer requests, escalating complex issues, and maintaining strong communication to ensure customer satisfaction.

Location: Hybrid (Bromley, United Kingdom)

Company

hirify.global is a leading company in the Education Technology sector providing MIS and finance systems for schools.

What you will do

• Manage customer requests and incidents via phone, chat, email, and online channels
• Maintain and develop product expertise as the software evolves
• Investigate technical issues and escalate to higher support tiers when necessary
• Own each customer issue ensuring clear and continuous communication
• Deliver exceptional customer service to maximize product satisfaction

Requirements

• Location: Bromley, United Kingdom with hybrid work format
• Strong organizational and diagnostic/problem-solving skills
• Excellent written and verbal communication skills
• Professional working attitude and good time management
• Experience in customer-facing support roles and familiarity with MIS systems preferred
• Educational background advantageous

Culture & Benefits

• Flexible working arrangements including remote work options
• Comprehensive and ongoing training provided
• Clear career progression paths into training, consultation, project management, and management roles