Onboarding And Support Advisor (Medtech)

TL;DR

Onboarding and Support Advisor (Medtech): Managing participant onboarding and providing ongoing support for digital health programmes with an accent on clear communication and user engagement. Focus on resolving participant enquiries, guiding users through the app, and collaborating with coaching teams to ensure a seamless experience.

Location: Must be based in the UK (Hybrid)

Company

A purpose-driven digital health company focused on evidence-based lifestyle interventions to prevent and manage chronic conditions.

What you will do

• Support participants through the onboarding process to ensure a simple and accessible start.
• Respond to enquiries via phone, chat, and email while ensuring participants feel heard.
• Help participants navigate the mobile application and resolve technical issues.
• Deliver brief, supportive interventions to encourage healthy behaviour change.
• Act as the primary point of contact for questions, concerns, and complaints.
• Collaborate with coaches and internal teams to improve programme delivery.

Requirements

• Must be based in the UK.
• Experience supporting customers or patients in a fast-paced environment.
• Strong communication skills with the ability to build rapport quickly.
• Confidence in managing multiple conversations and tasks simultaneously.
• Comfortable using digital systems and learning new software tools.
• Genuine interest in health, wellbeing, and behaviour change.

Culture & Benefits

• Opportunity to play a meaningful role in improving public health outcomes.
• Collaborative and supportive team environment.
• Chance to shape and improve service delivery processes.
• Exposure to digital health and behaviour change at scale.