Temporary Customer Support Agent

TL;DR

Temporary Customer Support Agent (Travel): Providing high-quality assistance to customers throughout their ski holiday experience with an accent on resolving in-resort issues and managing live disruptions. Focus on maintaining high response times and satisfaction rates in a fast-paced, high-volume winter season environment.

Location: Onsite in Bristol, UK

Salary: £26,500 yearly

Company

hirify.global is an ambitious, fast-growing ski tour operator that uses technology to modernize the traditional ski holiday industry.

What you will do

• Support customers via phone, live chat, and email throughout the winter season.
• Assist with pre-departure inquiries and resolve in-resort issues during trips.
• Maintain composure and own problem resolution during live travel disruptions.
• Learn and master internal products and support systems quickly.
• Manage personal performance metrics including response times and satisfaction rates.
• Collaborate with the team and contribute ideas for service improvements.

Requirements

• Must be based in or able to work onsite in Bristol, UK.
• Must be available to work weekends and bank holidays throughout the winter season.
• Proven experience in customer support roles.
• Strong resilience and ability to handle tough conversations with empathy.
• Ability to learn quickly and thrive in a fast-paced, hectic environment.
• Proactive attitude and willingness to pitch in where needed.

Culture & Benefits

• Competitive salary of £26,500.
• 33 days of paid annual leave plus 4 additional "me days" (pro-rated).
• Opportunity to work in a fast-growing, ambitious challenger brand.
• Supportive team environment with regular socials and recognition.
• Inclusive workplace culture committed to equitable hiring practices.

Hiring process

• 30-minute TA screen with the TA Lead.
• 90-minute onsite interview with the Customer Support Manager and Team Leader.
• 30-minute culture interview with the Co-founder.