Principal Product Manager (SaaS AI)

TL;DR

Principal Product Manager (AI): Leading the vision and strategy for the Multiple Actors Initiative in Digital Channels, shaping how team members collaborate to assist customers using AI-powered platforms with an accent on driving outcomes-based roadmaps, customer value, and technical feasibility. Focus on co-creating innovative use cases with strategic customers, leveraging Generative AI and LLMs to enhance collaborative intelligence, and delivering enterprise-ready, human-centered collaboration workflows.

Location: Remote within Ireland or hybrid from the office in Galway.

Company

hirify.global empowers over 8,000 organizations worldwide to improve customer and employee experiences through its AI-powered Experience Orchestration platform, hirify.global Cloud.

What you will do

• Set the vision and strategy for the Multiple Actors roadmap, aligning with collaborator teams and focusing on customer value.
• Engage closely with strategic customers to co-create innovative use cases and accelerate adoption.
• Champion your vision for Digital Channel Collaboration with AI capabilities.
• Collaborate cross-functionally with engineering, design, marketing, and services teams to deliver seamless workflows.
• Apply design thinking and rapid prototyping to refine agent experiences and enhance customer outcomes.
• Leverage Generative AI and LLMs to help shape collaborative intelligence in digital channels.

Requirements

• 8+ years of product management experience in enterprise SaaS or AI-driven platforms.
• Demonstrated leadership in defining and delivering AI-powered or collaboration/conversational products.
• Proven success in building and scaling API-driven communication products.
• Strong analytical skills with a track record of KPI ownership and data-driven decisions.
• Experience defining product roadmaps and shipping enterprise-grade features.
• Excellent communication and stakeholder management across technical and non-technical teams.

Nice to have

• Experience defining product strategy within the Contact Centre and Customer Experience Orchestration domain.
• Experience working with global, distributed teams and scaling products across multiple regions.
• Track record of driving large-scale SaaS portfolios with significant revenue impact.
• Success in building multi-billion-dollar growth strategies, potentially through AI-driven innovation.
• Familiarity with the customer experience ecosystem and partnerships across AI, CRM, and workflow automation providers.

Culture & Benefits

• Flexible work schedules and work-from-home options.
• Development and career growth opportunities.
• Excellent pension scheme and bonus scheme.
• Health Insurance, Income Protection & Life Assurance.
• Family-friendly leave allowances, including paid maternity and paternity leave.