Principal Product Manager (SaaS AI)

TL;DR

Principal Product Manager (AI): Defining and delivering product strategy for digital collaboration channels within the hirify.global Cloud platform with an accent on AI-driven orchestration and conversational models. Focus on leading cross-functional teams to build enterprise-grade, human-centered features that reshape collaborative work for customers.

Location: Must be based in Ireland (Hybrid in Galway or remote within the country).

Company

hirify.global is a leading global provider of AI-powered Experience Orchestration platforms that connect systems, data, and people to improve customer and employee experiences.

What you will do

• Set the vision and strategy for the Multiple Actors roadmap in digital channels.
• Own the outcomes-based roadmap, balancing customer value, market differentiation, and technical feasibility.
• Engage with strategic customers to co-create innovative use cases and accelerate feature adoption.
• Apply design thinking and rapid prototyping to refine agent experiences and enhance human capability.
• Collaborate cross-functionally with engineering, design, marketing, and services to deliver seamless collaboration workflows.
• Leverage Generative AI and LLMs to shape collaborative intelligence.

Requirements

• 8+ years of product management experience in enterprise SaaS or AI-driven platforms.
• Proven leadership in delivering AI-powered or conversational products.
• Experience building and scaling API-driven communication products.
• Must be based in Ireland or able to work from the Galway office.
• Deep understanding of user-centric design and iterative development cycles.
• Excellent communication and stakeholder management across technical and non-technical teams.

Nice to have

• Experience defining strategy within the Contact Centre and Customer Experience Orchestration domain.
• Track record of driving large-scale SaaS portfolios with significant revenue impact.
• Experience working with global, distributed teams.

Culture & Benefits

• Flexible work options including hybrid schedules and remote flexibility.
• Comprehensive health coverage including private insurance and dental plan.
• Competitive pension scheme and financial planning resources.
• Annual bonus program tied to impact and contributions.
• Generous family-friendly policies including paid maternity/paternity leave.
• Access to continuous learning opportunities and clear career advancement paths.