Lead Implementation Ops - Benefits

TL;DR

Lead Implementation Benefits Ops: Leading the day-to-day operations for a designated team providing coaching, training, and mentoring to team members. Focus on positively and effectively handling escalated issues from customers or internal teams in a collaborative approach.

Location: This is a 100% in-office role based at our Meridian, ID / Schaumburg, IL / Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Salary: $59,600 - $85,100 /yr

Company

hirify.global is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.

What you will do

• Supervising the work of the assigned group on a day-to-day basis.
• Provide training and assist with coaching and development of new and existing team members.
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative approach.
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues.
• Develop and implement action plans to improve team or individual performance.
• Help create and update processes and other internal training documentation as necessary.

Requirements

• 2+ years' experience in Payroll/HR Industry required
• 2+ years' experience in technical/problem-solving client facing role required
• High school degree / GED required; Bachelor’s Degree preferred
• Experience with ownership and accountability in group responsibilities
• Previous benefits experience strongly preferred
• Previous experience with Payroll systems is strongly preferred

Nice to have

• Previous supervisory/mentoring experience preferred

Culture & Benefits

• The company offers medical, dental, vision, life, disability, and a 401(k) match.
• Perks that support you, your family, and your finances.
• Career development opportunities.
• The company is committed to the full inclusion of all individuals.
• Embraces and encourages our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.